İçeriğe atla
Fonify
Try it now
Fonify for logistics companies

Let your AI employee resolve shipment and delivery questions at dashboard speed.

For logistics, freight, and parcel companies, the AI employee handles live shipment tracking, delivery rescheduling, and B2B customer queries 24/7.

Get an offerHear the AI employee
Let your AI employee resolve shipment and delivery questions at dashboard speed.
Why Fonify

Why logistics companies pick Fonify.

Live shipment tracking

When the customer gives the shipment number, Fonify reads live location and delivery time from the TMS and gives a precise answer.

Delivery changes

When a customer wants a new address or time, it initiates the change based on the current shipment state.

Route optimisation queries

Knows the drivers' live status and gives a realistic ETA window. No surprise deliveries.

Damaged delivery process

Starts the damage report flow in a standard way, requests photos from the customer, and opens a follow-up record.

B2B customer flow

Starts repeat bulk shipments for regular customers with standard steps, lightening the sales team's load.

Warehouse pickup

Opens available pickup slots and routes the customer to the nearest hub.

Scenarios

What the AI employee does on logistics calls.

A customer asks for live status with a shipment number.

Fonify finds the shipment in the TMS, shares live location and ETA, and explains the cause of any delay.

A recipient wants to change the delivery time.

The AI employee checks the courier's route, proposes a new time, and triggers a route adjustment when possible.

A B2B customer plans a bulk shipment.

Collects addresses, volumes, and desired delivery time, opens an operations task, and gives a preliminary quote.

A damaged delivery report comes in.

Opens the damage form, requests photos, and notifies both the insurance and operations teams in parallel.

Delivery address is missing or entered incorrectly.

Contacts customer to complete missing information, records correct address in system to prevent delivery errors.

Customer satisfaction is being measured after delivery is completed.

Conducts automated post-delivery satisfaction survey call, measures satisfaction rate, and immediately forwards negative feedback to managers.

From theory to the field

One call, start to finish

We don't tell, we show: exactly what happens in one call in this sector.

Logistics
Is this your question: Does it read shipment status live from the system?

A customer asks where their shipment is.

Inbound call0:00
live
  1. Customer0:02· TR

    TR4471 takip numaralı gönderim nerede?

  2. Fonify0:06· TR

    Gönderiniz şu an dağıtım şubesinde, yarın 10.00-13.00 arası teslim edilecek.

  3. Customer0:10· TR

    Teslimat adresini değiştirebilir miyim?

  4. Fonify0:14· TR

    Tabii, yeni adresi aldım ve teslimatı güncelledim. Onay SMS'i gönderdim.

What happened behind the scenes
  • Shipment status was queried from the TMS in real time
  • The delivery address was updated and the driver notified
  • The call record was logged to the system
Result
91%Tracking calls answered
< 30 SStatus response time
47%Fewer failed deliveries
See all sector scenarios
Industry sample call

How the AI employee speaks in this industry

  • Logistics
    1:00
Integrations

Connects directly to your logistics tools.

The AI employee connects directly to your TMS, warehouse system, and customer portal so calls turn into operations.

  • Shipment sync with TMS systems like Oracle TMS, Mecasoft, and ITP.
  • Pickup appointments opened in your warehouse system (WMS).
  • B2B customer records written to Salesforce or local CRMs.
  • Delivery confirmations and damage-photo flow via WhatsApp Business.
Industry FAQ

Top questions from this industry

Does Fonify understand logistics terms like shipment number and delivery window?
Yes, it correctly understands shipment numbers, delivery windows, and delay reasons. It reads the current status from the TMS and gives customers a precise delivery time range without asking them to repeat technical terms.
Which TMS and shipment tracking systems does Fonify work with?
Fonify integrates directly with common transport management systems like Oracle TMS, Mecasoft, and ITP. If you use a different system, it connects through an open API and keeps shipment data synced in real time.
For a damaged shipment or compensation claim, does Fonify transfer the call to a person?
Yes, Fonify does not decide on compensation. It logs the damage report, requests photos, and transfers the call directly to a customer service specialist, who takes over the case with the shipment record.
How many days does it take to connect Fonify to our TMS and go live?
Setup usually takes three to five business days. It includes connecting the TMS, testing shipment and delivery flows, and then bringing the AI employee live, with no need for extra hardware.
Real scenarios

Logistics real call scenarios

See how inbound and outbound calls are handled with Fonify, straight from the call itself.

Related industries

How Fonify works in adjacent industries.

Posts For Your Industry

Shipment Status AI Phone Assistant GuideShipment Status AI Phone Assistant GuideIn logistics, automate calls with a shipment status AI phone assistant, boosting customer satisfaction and operational visibility.Aug 6, 2026Logistics and Cargo Call Management AI GuideLogistics and Cargo Call Management AI GuideElevate operations and customer experience with logistics and cargo call management AI. Fonify uses Turkish voice AI to handle tracking, appointment, and exception calls.Jul 19, 2026

Hire your AI employee for Logistics

Try live an AI employee that answers Logistics calls 24/7

Have the AI employee call meGet a quote
Call usMessage us on WhatsApp