LogisticsOutbound call
Does it call recipients before delivery itself?
A shipment that shows up while the recipient is out is a wasted trip, forcing the driver back on the road and driving the delivery cost up. Fonify's AI employee calls every recipient scheduled for next-day delivery to confirm the time window, and if it doesn't work, reschedules it and notifies the driver. It makes over 600 delivery calls a day, reaches 89% of recipients, and cuts failed deliveries by 47%.
Is this your question: Does it call recipients before delivery itself?
Fonify calls recipients about shipments arriving tomorrow.
Outbound call0:00
live
- Fonify0:02· TR
Merhaba, yarın 10.00-13.00 arası teslimatınız var. Adreste olacak mısınız?
- Customer0:06· TR
Öğleden sonra daha iyi olur.
- Fonify0:10· TR
Tabii, teslimatı 14.00-17.00 dilimine aldım. Onay SMS'i gönderdim.
- Customer0:14· TR
Teşekkürler.
What happened behind the scenes
- Recipients were called for all of tomorrow's deliveries
- The delivery window was updated and the driver notified
- The risk of failed delivery dropped
Result
47%Fewer failed deliveries
+600Delivery calls per day
89%Recipients reached
Questions about this scenario
If a recipient wants to cancel the delivery or move it to another day, can Fonify handle that?
Yes, based on the recipient's request, Fonify moves the delivery to a different window the same day or reschedules it for another day, updates the system immediately, and notifies the driver.
How does Fonify decide which recipients to call each day?
Every morning, Fonify automatically pulls the list of shipments due for delivery the next day from your tracking system, calls recipients in order, and writes each confirmation back to that same system.
If a recipient can't be reached at all, does the driver head out for nothing?
No, if Fonify can't reach a recipient after a few attempts, it flags the case to the operations team, who update the driver's route before delivery, cutting down on wasted trips.
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