Data Deletion Request

This page lets you exercise your right to erasure, also known as the right to be forgotten, over the personal data Fonify holds about you. When you submit the form above, your request is recorded and you receive a tracking code.

Important: nothing is deleted at the moment you submit the form. The form records your request. Deletion happens after the identity check and review steps described below.

If you want to know which data Fonify processes and on what legal basis, the Privacy Policy is the companion document to this page.

Erasure is one of several rights you hold under the General Data Protection Regulation (GDPR). You may also ask us to:

• Confirm whether we process your personal data, and obtain a copy of it
• Correct data that is inaccurate or incomplete
• Restrict processing, or object to it
• Receive your data in a portable, machine-readable format
• Withdraw a consent you previously gave, at any time

You can raise any of these through the same channel as a deletion request. You also have the right to lodge a complaint with your national data protection supervisory authority.

The scope selector in the form decides which set of data your request covers:

• All my data: everything listed below, including your account record.
• Call recordings and transcripts: audio recordings of voice calls, their transcripts, call summaries and tags.
• WhatsApp and messaging data: conversations handled over WhatsApp, message contents and the contact details that arrived through that channel.
• CRM records: lead and customer records such as name, phone, email and company, plus the forms you submitted.
• Account and dashboard access: your dashboard user account, session and access logs.

If you want a narrower scope, describe it in the note field of the form. For example, you can ask us to delete only the call records belonging to one specific phone number.

• 1. Recording. Submitting the form generates a tracking code for your request. Keep it, we use it to match your request in later correspondence.
• 2. Identity check. To make sure data is never deleted from, or disclosed to, the wrong person, we verify that the requester owns the records in question. We do this by contacting the email address or phone number you entered in the form.
• 3. Review. We locate the records inside the requested scope and separate the data we are legally required to retain.
• 4. Deletion and confirmation. Everything that can be deleted is removed from production systems or irreversibly anonymised. We confirm the outcome to you in writing.

We answer without undue delay and in any event within one month of receiving your request, free of charge. Where a request is particularly complex, that period may be extended by two further months, in which case we tell you about the extension and the reason for it within the first month. Copies inside backups are purged as the backup rotation completes, within 90 days at the latest.

The right to erasure is not absolute. Some records must be kept for a period even after you request deletion, because we are under a legal obligation to retain them. Those records are held only for the purpose that requires them, and are not used for marketing or product development:

• Invoicing, payment and accounting records, which tax and commercial legislation requires us to keep
• Electronic communication and transaction security logs, for the retention period set by the applicable legislation
• Records needed for the establishment, exercise or defence of legal claims, including an ongoing dispute, audit or official authority request

Once the statutory retention period ends, these records are deleted as well. The response to your request states which data stayed behind and why.

Fonify can be used to handle the messages and calls a business receives through Meta platforms. Message contents, sender details and conversation history that reach Fonify through those channels are covered by your deletion request.

To delete Fonify's copies of conversations you had over WhatsApp, Facebook or Instagram, choose the "WhatsApp and messaging data" scope in the form, or "All my data" for every record. For the copies Meta keeps on its own side, you need to use Meta's own account and data settings. Fonify cannot delete data held in Meta's systems on your behalf.

Write to [email protected] with your tracking code to ask about the status of your request, change its scope or withdraw it. Once deletion is complete a request cannot be undone, because deleted data cannot be restored.

Deleting all of your data also destroys your service history. If you have an active subscription, an "All my data" request means the service can no longer be provided. If you only want the service to stop, cancelling your subscription may suit you better than deleting your data. If you are not sure which one fits, write to us before submitting the request.

Data controller: DefSoft Bilişim Teknolojileri A.Ş.

For deletion requests, other data protection requests and general questions: [email protected]