Terms of Service

By using Fonify, you agree to these Terms of Service. This document governs the relationship between Fonify and the account holder. Please read these terms carefully before using the service. This text will be finalized by our legal counsel.

Fonify is a service that manages your phone calls using artificial intelligence. The service is owned and operated by DefSoft Bilişim Teknolojileri A.Ş., registered with the Ankara Trade Registry. The registered office address is included at the end of this agreement.

The main terms used in these Terms of Service have the following meanings:

• Platform: Fonify's web-based control panel and related software services.
• Service: The entire Fonify solution that runs, records, and analyzes inbound and outbound calls with artificial intelligence.
• Account Holder: The natural or legal person that enters into a subscription relationship with Fonify.
• User: A person granted access to the panel by the Account Holder.
• Subscription: The right to access the Service under the plan chosen by the Account Holder.
• AI Employee: The artificial intelligence assistant that conducts calls on behalf of the account.

Where these terms are capitalized elsewhere in the agreement, they carry the same meaning.

Fonify is a SaaS platform that answers inbound and outbound calls with artificial intelligence, analyzes call records, and forwards them to your other business tools. The service is accessed via a web-based control panel. A valid subscription is required to use the platform.

Fonify's capabilities expand and improve over time. Whether new features are included in your base plan depends on your subscription tier. Updates that materially change the nature of the service are announced in advance.

Fonify conducts calls using large language models and speech technologies. AI output is probabilistic and may occasionally produce inaccurate, incomplete, or out-of-context responses. The service does not provide definitive advisory, legal, medical, or financial advice in place of a human.

It is the Account Holder's responsibility to review the suitability of the AI Employee's responses on behalf of your business and to make final decisions. We recommend human oversight in critical scenarios, for example emergencies or legal notifications.

The Account Holder configures the instructions, knowledge base, and scenarios that determine the AI Employee's behavior. The Account Holder is responsible for the outcomes arising from this configuration.

To use Fonify, you must create an account and register with accurate information. You are responsible for keeping your account credentials confidential, never sharing your password, and notifying us of any suspicious access.

You are responsible for all activity carried out through your account. If you grant access to authorized users, those users must also agree to these terms. Sharing a single account across multiple users is prohibited.

For accounts opened on behalf of a company, the person creating the account is deemed authorized to represent the company. Two primary roles are defined for corporate accounts:

• Admin: Has authority over subscription, billing, adding or removing users, and configuration.
• User: Uses the panel within the limits defined by the Admin.

The Admin is responsible for ensuring that the users they add comply with these terms. The Account Holder is responsible for users' actions. Permission changes are managed through the panel.

You may use Fonify only for lawful and ethical purposes. The following uses are prohibited:

• Sending spam or unsolicited marketing calls
• Producing content that violates third-party rights
• Conducting calls under deceptive or misleading identities
• Selling or marketing unlawful products or services
• Reverse-engineering the system in an attempt to clone it
• Overloading the platform with automated tools

If inappropriate use is detected, the account may be suspended or terminated. We reserve the right to pursue legal action in cases of severe violation.

To deliver the service, Fonify relies on third-party services such as telecom operators, cloud infrastructure, AI model providers, and the business tools you integrate. We have limited control over the continuity and performance of these services.

The third-party systems you integrate (CRM, calendar, messaging providers) are subject to their own terms of use and privacy policies. Fonify cannot be held responsible for outages, data loss, or policy changes in these systems. It is the Account Holder's responsibility to provide the authorizations required for integration.

Fonify may from time to time offer experimental features under a beta label. Beta features are provided as is; they carry no guarantee of stability, continuity, or a specific outcome, and may be changed or removed without prior notice.

If you choose to use beta features, you acknowledge that they may not yet be mature for your production-critical workflows. Your feedback on beta features may be used to improve the service.

Fonify subscriptions are billed monthly or annually. The fee for your chosen plan is charged at the beginning of each billing period. Usage-based add-on charges, where applicable, are added at the end of the month based on the tariff in your agreement.

Your invoices can be viewed and downloaded from your panel. Automatic billing uses your saved card. If a charge fails, the service is not immediately suspended; instead, a reminder email is sent. Failure to pay within the specified period may result in service pause.

For annual subscribers, mid-year plan upgrades are allowed. Plan downgrades take effect at the end of the term. VAT and other applicable taxes are listed separately on the invoice.

Your subscription continues for the selected period and automatically renews for the same duration at the end. To cancel without renewal, you must notify us via the panel or contact channels at least 7 days before the end of the current term.

Fonify reserves the right to suspend or terminate accounts that violate these terms, without prior notice. Emergency measures may be applied where legally required or for security reasons.

When service ends, your account data remains accessible for 30 days. After this period, data is automatically deleted. You may export your data from the panel within this window if you wish to retain a backup.

All software, trademarks, logos, and visuals belonging to the Fonify service are the property of DefSoft Bilişim Teknolojileri A.Ş. Your right to use the service is a limited license, not a transfer of ownership. You may not copy any portion of the service, create derivative works, or incorporate it into another service.

The responses generated by your AI employee, customized for your account, belong to you. Call recordings are your data. Fonify only processes these recordings to deliver and improve the service.

Fonify cannot guarantee uninterrupted service. While we make every effort to maintain high availability, temporary disruptions may occur due to scheduled maintenance, security updates, or third-party telecom provider issues. SLA guarantees are documented separately.

Fonify's total liability is limited to the fees paid by you in the twelve months preceding the event in question. Indirect damages, loss of profit, or reputational damage are out of scope.

The Account Holder agrees to hold Fonify harmless from claims, lawsuits, and damages brought against Fonify due to the Account Holder's breach of these Terms of Service, unlawful use of the service, or violation of third-party rights.

In this scope, direct damages that Fonify may incur, including reasonable attorney's fees, are covered by the Account Holder in proportion to their fault. Fonify will inform the Account Holder within a reasonable time of any claims brought against it.

These terms are governed by the laws of the Republic of Türkiye. The parties are expected to first seek resolution through good-faith negotiation. If no agreement is reached, the Ankara Courts and Enforcement Offices have jurisdiction.

Fonify may update these terms from time to time. Material changes are communicated by email at least 30 days in advance. Continued use of the service after the notification date constitutes acceptance of the updated terms.

These Terms of Service constitute the entire agreement between Fonify and the Account Holder and supersede all prior oral or written understandings on the subject.

If any provision of these terms is deemed invalid by a competent authority, the validity of the remaining provisions is not affected. The provision deemed invalid is considered replaced by the valid provision closest to the parties' original intent. Failure to exercise a right does not constitute a waiver of that right.

For questions about these Terms of Service, please contact us at [email protected]. Service of legal notices uses the address shown in your account panel.