Does it read shipment status live from the system?
When a customer calls asking where their shipment is, putting them on hold while an agent digs through the TMS screen turns impatience into a complaint. Fonify's AI employee takes the tracking number, reads the shipment status straight from the transport management system in real time, and updates requests like an address change in the same call. It answers 91% of tracking calls, gives the status in under 30 seconds, and cuts failed deliveries by 47%.
A customer asks where their shipment is.
- Customer0:02· TR
TR4471 takip numaralı gönderim nerede?
- Fonify0:06· TR
Gönderiniz şu an dağıtım şubesinde, yarın 10.00-13.00 arası teslim edilecek.
- Customer0:10· TR
Teslimat adresini değiştirebilir miyim?
- Fonify0:14· TR
Tabii, yeni adresi aldım ve teslimatı güncelledim. Onay SMS'i gönderdim.
- Shipment status was queried from the TMS in real time
- The delivery address was updated and the driver notified
- The call record was logged to the system
Questions about this scenario
If a customer asks to change the delivery address or date, can Fonify resolve it on the call?
Where does Fonify get a shipment's current location from?
If a shipment is lost or damaged, does Fonify run the compensation process itself?
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