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Fonify for export companies

Let your AI employee greet buyers across time zones in their own language.

For exporters and trading firms, the AI employee fields international buyer questions 24/7 across 50+ languages. Your team wakes up to warm leads.

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Let your AI employee greet buyers across time zones in their own language.
Why Fonify

Why export companies pick Fonify.

Natural conversation in 50+ languages

Greets buyers in their own accent across 50+ tongues including English, German, Arabic, Spanish, and French.

No more time-zone gap

No extra shift needed for evening calls from the US or Asia. The AI employee runs continuously.

Country and region nuance

Tunes pricing approach and product specs by region based on market knowledge.

Sample and quote flow

Collects requested SKUs and quantities and drops a brief that's ready for your sales manager.

Incoterms and logistics questions

Explains FOB, CIF, DDP, and similar terms consistently and routes logistics specifics to after-sales.

Post-trade-fair lead handling

Answers every call across the heavy two-week post-fair lead spike so you don't lose buyers.

Scenarios

What the AI employee does on export calls.

A wholesale buyer from Germany asks for a price list.

Fonify greets in German, captures quantities and product codes, and opens an opportunity for your sales team in the CRM.

A customer from Dubai requests a sample.

The AI employee explains your sample policy, collects shipping info, and drops a task to after-sales.

An existing customer asks about their order status.

Reads the production or shipping status from the ERP and shares the estimated dispatch date.

A US-based logistics partner wants to agree on Incoterms.

Explains the FOB vs CIF difference and books a meeting on the export lead's calendar to finalise the agreement.

Many potential buyers call shortly after a trade fair.

Handles parallel calls to serve every customer, collects product interest and contact details, and opens a warm lead file to the sales team within 5 minutes.

An overseas buyer asks for an instant price quote and payment terms.

Reads current pricing and stock from ERP, prepares quote in regional currency, and initiates an auto-configured contract template in CRM.

From theory to the field

One call, start to finish

We don't tell, we show: exactly what happens in one call in this sector.

Export
Is this your question: Can it talk shop with foreign buyers?

A buyer from Germany asks for a sample and FOB price.

Inbound call0:00
live
  1. Customer0:02· EN

    Hello, can you send a sample and your FOB price for 5,000 units?

  2. Fonify0:06· EN

    Of course. For 5,000 units the FOB Izmir price is in the quote I'll email you now. Samples ship within 3 days.

  3. Customer0:10· EN

    Great, what is the lead time for the full order?

  4. Fonify0:14· EN

    Four weeks after order confirmation. Shall I prepare a proforma invoice?

What happened behind the scenes
  • Speaks technical terms in 50+ languages (FOB, CIF, lead time)
  • Quote and proforma invoice were prepared automatically
  • The buyer was saved to the CRM and passed to the export team
Result
50+Languages spoken
+22Qualified buyers per month
0Calls missed to time-zone gaps
See all sector scenarios
Integrations

Connects directly to your export operations.

The AI employee connects directly to your ERP, CRM, and shipping tools. Calls from around the world consolidate to one panel.

  • Order and customer sync with ERP systems like SAP, Logo, and Netsis.
  • International lead capture in HubSpot, Pipedrive, and Salesforce.
  • Live shipping status via DHL, FedEx, and UPS integrations.
  • Multilingual confirmations and sample messages via WhatsApp Business.
Industry FAQ

Top questions from this industry

Does Fonify know Incoterms like FOB and CIF, and how the sample request process works?
Yes. Fonify explains Incoterms like FOB, CIF, and DDP using their standard definitions. For sample requests it asks for shipping details and quantity, and it adjusts its pricing approach automatically to match the buyer's region.
Does Fonify connect to ERP systems like SAP, Logo, or Netsis to read order and stock data?
Yes. Fonify connects to ERP systems like SAP, Logo, and Netsis, and reads live order and stock data. It tells the buyer the estimated dispatch date and logs the record automatically in your HubSpot or Pipedrive CRM.
What does Fonify do if a buyer wants to negotiate a special discount or contract terms?
Fonify doesn't settle negotiations on its own. It notes the buyer's request and books a meeting on the export lead's calendar. It shares standard pricing and sample information directly, and routes sensitive matters like contract terms to a person.
How long does it take to set up Fonify for an export company?
Setup usually takes three to five business days, during which your product catalog and price list are configured into the AI employee. ERP and CRM integration is completed in this same window, and the line is tested with sample calls before going live.
Real scenarios

Export real call scenarios

See how inbound and outbound calls are handled with Fonify, straight from the call itself.

Related industries

How Fonify works in adjacent industries.

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