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Fonify for car dealerships

Let your AI employee turn listing calls into test drives.

For used-car dealerships and showrooms, the AI employee handles listing, pricing, trade-in, and service-booking calls without burning out the floor team.

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Let your AI employee turn listing calls into test drives.
Why Fonify

Why dealerships pick Fonify.

Live listing stock

When the customer gives the listing number, Fonify instantly checks whether the car is still in stock and at what price.

Test drive booking

Opens an available test-drive slot on the salesperson's calendar and sends the address and time by SMS.

Trade-in pre-appraisal

Captures the current car's make, model, mileage, and condition. Opens an inspection-ready lead in the CRM.

Service booking line

Schedules periodic maintenance, tyre changes, and warranty service based on service-bay availability.

Campaigns and financing

Explains active loan terms, instalments, and campaign info consistently to keep the sale warm.

Evening and weekend line

Listings get viewed in the evening. The AI employee answers right then and invites the buyer to a next-day showing.

Scenarios

What the AI employee does on dealership calls.

A customer calls with a listing number.

Fonify finds the listing, reads price and specs if still listed, and opens a test-drive slot on the salesperson's calendar.

A customer wants to trade in their current car.

The AI employee asks about make, model, year, mileage, and condition, and drops a lead for the manager to schedule an inspection.

A request for periodic service comes in.

Looks at the right service tech's calendar by make and model, books the appointment, and drops a parts pre-order.

An instalment quote is requested.

Estimates the monthly payment from your current bank-deal rates and transfers interested buyers to your finance office.

Customer expresses vehicle interest or submits a sales inquiry form.

Fonify records customer interest and preferences, then routes the lead to an appropriate sales representative for immediate follow-up.

Customer approaches scheduled maintenance period and dealership initiates proactive service reminder.

The AI assistant proactively informs the customer about approaching maintenance, suggests available service dates, schedules the appointment, and sends confirmation via SMS.

From theory to the field

One call, start to finish

We don't tell, we show: exactly what happens in one call in this sector.

Retail Automotive
Is this your question: Can it speak English with a foreign customer?

A buyer from abroad asks about the listed car, then a local customer right after.

Inbound call0:00
live
  1. Customer0:02· EN

    Hi, is the 2021 Passat still available?

  2. Fonify0:06· EN

    Yes, it is. 48,000 km, full service history. Would you like to book a test drive?

  3. Customer0:10· EN

    Yes, this Saturday if possible.

  4. Fonify0:14· EN

    Done. Saturday at 2 PM, I've sent the details to your email. See you then.

  5. 30 seconds later, same agent, in Turkish
    Customer0:18· TR

    Merhaba, Passat'ın takası olur mu?

  6. Fonify0:22· TR

    Tabii, aracınızı görüp değerleme yapalım. Sizi ne zaman bekleyelim?

What happened behind the scenes
  • The same agent switches between 50+ languages from call to call
  • The test drive booking landed on the calendar, conflicts checked
  • Both customers were saved to the CRM as 'hot leads'
Result
150Verified leads per week
86%Appointments booked rate
70%Appointment attendance rate
See all sector scenarios
Industry sample call

How the AI employee speaks in this industry

  • Car dealership
    0:51
Integrations

Talks directly to your dealership tools.

The AI employee connects directly to your listing platforms, CRM, and service calendars. Sales and service track everything from one panel.

  • Stock and price sync for sahibinden.com and arabam.com listings.
  • Google Calendar or Outlook sync for sales and service calendars.
  • Leads, trade-ins, and service records auto-created in your CRM.
  • Car photos and test-drive addresses shared via WhatsApp Business.
Industry FAQ

Top questions from this industry

Does Fonify recognize dealership terms like listing number, trade-in appraisal, and test drive?
Yes. It recognizes dealership terms such as listing number, trade-in appraisal, test drive, and loan installments in natural conversation. It then routes each call to the right process.
How does Fonify work with your stock data on Sahibinden and Arabam.com listing platforms?
Fonify reads your stock and price data from listing platforms in sync. It won't book a test drive for a car that's already sold. It opens an up-to-date lead in your CRM.
Does Fonify transfer a caller who wants to negotiate price or files a complaint to a sales rep?
Yes. On calls involving price negotiation or a complaint, Fonify logs the conversation and transfers it to the right sales rep or manager. It does not make the decision itself.
How long does it take for Fonify to go live with our dealership's listing stock and service calendar?
Setup typically takes 5 to 7 business days. During that time, we configure listing-platform stock sync, service-calendar connection, and the routing rules for handing calls to sales reps.
Real scenarios

Car dealership real call scenarios

See how inbound and outbound calls are handled with Fonify, straight from the call itself.

Related industries

How Fonify works in adjacent industries.

Posts For Your Industry

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