Retail AutomotiveInbound call
Can it speak English with a foreign customer?
Foreign buyers browsing a car listing are usually lost to the language barrier, even though a local customer might call about the same listing seconds later. The Fonify AI employee answers every call in the caller's own language, explains the car's mileage and service history, books a test drive, and handles trade-in requests just as fluently.
Is this your question: Can it speak English with a foreign customer?
A buyer from abroad asks about the listed car, then a local customer right after.
Inbound call0:00
live
- Customer0:02· EN
Hi, is the 2021 Passat still available?
- Fonify0:06· EN
Yes, it is. 48,000 km, full service history. Would you like to book a test drive?
- Customer0:10· EN
Yes, this Saturday if possible.
- Fonify0:14· EN
Done. Saturday at 2 PM, I've sent the details to your email. See you then.
- 30 seconds later, same agent, in TurkishCustomer0:18· TR
Merhaba, Passat'ın takası olur mu?
- Fonify0:22· TR
Tabii, aracınızı görüp değerleme yapalım. Sizi ne zaman bekleyelim?
What happened behind the scenes
- The same agent switches between 50+ languages from call to call
- The test drive booking landed on the calendar, conflicts checked
- Both customers were saved to the CRM as 'hot leads'
Result
150Verified leads per week
86%Appointments booked rate
70%Appointment attendance rate
Questions about this scenario
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