Retail AutomotiveInbound call
Can it speak English with a foreign customer?
Foreign buyers browsing a car listing are usually lost to the language barrier, even though a local customer might call about the same listing seconds later. The Fonify AI employee answers every call in the caller's own language, explains the car's mileage and service history, books a test drive, and handles trade-in requests just as fluently.
Is this your question: Can it speak English with a foreign customer?
A buyer from abroad asks about the listed car, then a local customer right after.
Inbound call0:00
live
- Customer0:02· EN
Hi, is the 2021 Passat still available?
- Fonify0:06· EN
Yes, it is. 48,000 km, full service history. Would you like to book a test drive?
- Customer0:10· EN
Yes, this Saturday if possible.
- Fonify0:14· EN
Done. Saturday at 2 PM, I've sent the details to your email. See you then.
- 30 seconds later, same agent, in TurkishCustomer0:18· TR
Merhaba, Passat'ın takası olur mu?
- Fonify0:22· TR
Tabii, aracınızı görüp değerleme yapalım. Sizi ne zaman bekleyelim?
What happened behind the scenes
- The same agent switches between 50+ languages from call to call
- The test drive booking landed on the calendar, conflicts checked
- Both customers were saved to the CRM as 'hot leads'
Result
150Verified leads per week
86%Appointments booked rate
70%Appointment attendance rate
Questions about this scenario
How many languages can it give vehicle information in?
Fonify speaks more than 50 languages, and the same agent can switch language from one call to the next. It explains technical details like mileage, service history, and price fully in the caller's own language.
Where does it get vehicle stock and price information?
Fonify connects to your dealership's stock system and reads the current vehicle list, mileage, and pricing from it. When it books a test drive, it also checks your calendar for scheduling conflicts automatically.
What does it do if a customer asks for a discount or negotiation?
Fonify never goes outside the price range you set; for a serious negotiation request it transfers the call to your sales consultant. The customer's details and request are logged in your CRM as a hot lead.
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