HRInbound call
Does it answer employee questions from the system?
Employees call the HR line for simple questions like their remaining leave balance or payroll date, and when the team is busy, the answer can take hours to arrive. Fonify's AI employee reads the leave balance straight from your HR system on the spot, and can file a leave request and send it to the manager for approval if asked. It answers 90% of employee questions, resolves 68% on the first call, and responds in under 2 seconds.
Is this your question: Does it answer employee questions from the system?
An employee calls the HR line to check their leave balance.
Inbound call0:00
live
- Customer0:02· TR
Kaç gün yıllık iznim kaldı?
- Fonify0:06· TR
Bu yıl 8 gün izniniz kaldı. Talep oluşturmamı ister misiniz?
- Customer0:10· TR
Evet, gelecek hafta 2 gün.
- Fonify0:14· TR
Oluşturdum, yöneticinizin onayına gönderdim. Onaylanınca SMS gelecek.
What happened behind the scenes
- Leave balance was queried from the HR system instantly
- A leave request was created and sent for approval
- The request was logged to the system
Result
90%Employee questions answered
68%Resolved on first call
< 2 SAverage response
Questions about this scenario
Does Fonify only report leave balances, or does it also handle payroll and document requests?
Besides leave balances, Fonify also answers common HR questions like the payroll cutoff date or requests for an employment letter. For complex or unusual cases, it forwards the request straight to HR.
How does Fonify track a leave request once it's sent for approval?
Fonify logs the leave request it created straight into your HR and payroll system, checks the manager's approval status in that same system, and texts the employee automatically once it's approved.
If an employee raises a sensitive topic like termination or a disciplinary matter, does Fonify answer it directly?
No, Fonify doesn't comment on sensitive topics like termination, discipline, or pay disputes. It connects the call straight to an HR specialist and summarizes what was discussed beforehand.
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