HRInbound call
Does it answer employee questions from the system?
Employees call the HR line for simple questions like their remaining leave balance or payroll date, and when the team is busy, the answer can take hours to arrive. Fonify's AI employee reads the leave balance straight from your HR system on the spot, and can file a leave request and send it to the manager for approval if asked. It answers 90% of employee questions, resolves 68% on the first call, and responds in under 2 seconds.
Is this your question: Does it answer employee questions from the system?
An employee calls the HR line to check their leave balance.
Inbound call0:00
live
- Customer0:02· TR
Kaç gün yıllık iznim kaldı?
- Fonify0:06· TR
Bu yıl 8 gün izniniz kaldı. Talep oluşturmamı ister misiniz?
- Customer0:10· TR
Evet, gelecek hafta 2 gün.
- Fonify0:14· TR
Oluşturdum, yöneticinizin onayına gönderdim. Onaylanınca SMS gelecek.
What happened behind the scenes
- Leave balance was queried from the HR system instantly
- A leave request was created and sent for approval
- The request was logged to the system
Result
90%Employee questions answered
68%Resolved on first call
< 2 SAverage response
Questions about this scenario
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