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Fonify for travel agencies

Let your AI employee route tour and transfer inquiries to the right season.

For travel agencies, tour operators, and transfer companies, the AI employee answers tour, hotel, flight, and transfer calls in the customer's own language.

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Let your AI employee route tour and transfer inquiries to the right season.
Why Fonify

Why tourism companies pick Fonify.

Multilingual tourist line

Greets in natural German, Russian, Arabic, Polish, and more so foreign guests aren't kept on hold.

Tour package advisory

Recommends a suitable tour package by budget, party size, and dates, and hands a sales-ready customer to your team.

Flight and hotel combos

Reads standard flight + hotel combos and instantly confirms availability from the supplier system.

Transfer booking

On airport-transfer calls it captures flight details, dispatches to the transfer vehicle, and sends the customer a confirmation.

Visa and travel info

Quickly answers repeat questions on visa requirements, required documents, and travel insurance.

Peak-season demand

Handles hundreds of parallel calls during summer and semester breaks so customers aren't put on hold.

Scenarios

What the AI employee does on tourism calls.

A family wants pricing on a Cappadocia tour.

Fonify captures party size, dates, and accommodation preference, reads the right package, and forwards a hot lead to sales.

A guest from Germany asks about flight and hotel packages.

The AI employee greets in German, captures dates and cities, and offers a package within the live budget range.

An existing customer wants a transfer confirmation.

Finds the reservation, shares the driver and pickup time, and resends a confirmation if needed.

A caller asks about visa requirements.

Shares the standard requirement list by destination country and passport type, and books an advisor appointment.

Customer calls to cancel their reservation or change travel dates.

AI assistant explains cancellation and date change policies, suggests suitable alternative dates, and completes the process quickly.

Flight delay or transfer cancellation occurs and customer must be notified.

Fonify automatically calls customer with flight delay or transfer cancellation details, offers alternatives, and confirms new arrangements.

From theory to the field

One call, start to finish

We don't tell, we show: exactly what happens in one call in this sector.

Tourism
Is this your question: Does it plan with foreign tourists in their own language?

A tourist from abroad asks about a tour package and transfer.

Inbound call0:00
live
  1. Customer0:02· EN

    Hi, do you have a Cappadocia tour for next week?

  2. Fonify0:06· EN

    Yes, a two-day Cappadocia tour with hotel and a balloon ride. Shall I check availability for your dates?

  3. Customer0:10· EN

    Yes, for two people from the 12th.

  4. Fonify0:14· EN

    Available. I've held two spots and emailed you the details and price.

What happened behind the scenes
  • Multilingual; speaks to the tourist in their native language
  • Tour availability was checked and spots were held
  • Details and price were emailed
Result
50+Languages supported
0Inquiries missed to time-zone gaps
+34Tour bookings per week
See all sector scenarios
Industry sample call

How the AI employee speaks in this industry

  • Travel agency
    1:24
Integrations

Talks directly to your tourism stack.

The AI employee connects directly to your tour operating system, flight suppliers, and transfer planning tools.

  • Package sync with Etstur, Setur, and local tour platforms.
  • Flight and hotel queries via the Galileo, Amadeus, and Sabre GDS systems.
  • Transfer and advisor calendar sync via Google Calendar.
  • Multilingual package images and confirmation messages via WhatsApp Business.
Industry FAQ

Top questions from this industry

Can Fonify recommend the right tour package for tourist groups based on headcount, dates, and budget?
Yes. It asks for headcount, travel dates, and budget range, then recommends the right tour package. It also speaks naturally in tourist languages such as German, Russian, and Arabic, and recognizes standard flight-and-hotel combinations.
Which GDS and tour operator systems does Fonify connect to?
Fonify queries flight and hotel availability instantly through the Galileo, Amadeus, and Sabre GDS systems. It syncs packages with tour operator platforms like Etstur and Setur, and forwards the booking to your sales team as a warm lead.
If a customer disputes a cancellation or asks for a special discount, how does Fonify handle the call?
Fonify doesn't decide on cancellation policy or discounts on its own. It logs the request and the objection, then transfers the call to a sales consultant or agency manager, leaving the decision that requires human approval to them.
How quickly can Fonify's line go live for a travel agency?
Setup usually takes three to five business days. Your tour package catalog, price list, and GDS access are configured and tested with sample calls, then your existing phone line is redirected to Fonify.
Real scenarios

Tourism real call scenarios

See how inbound and outbound calls are handled with Fonify, straight from the call itself.

Related industries

How Fonify works in adjacent industries.

Posts For Your Industry

Travel Agency Call Management AI GuideTravel Agency Call Management AI GuideAI speeds up call management for travel agencies, reduces errors, and boosts sales opportunities. Manage reservation and support calls smartly with Fonify.Jul 19, 2026

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