FitnessOutbound call
Does it call people who missed a trial class itself?
Prospects who sign up for a trial class often miss it because of a busy schedule, and if the gym doesn't call them back, that prospect is gone for good. Fonify's AI employee calls the no-shows itself, offers a new day, adds them to a suitable group class, and updates the prospect's status in the CRM. It converts 44% of these re-invitations into attendance, makes 62 invitation calls a month, and turns 19% of those into memberships.
Is this your question: Does it call people who missed a trial class itself?
Fonify calls prospects who missed their trial class and invites them again.
Outbound call0:00
live
- Fonify0:02· TR
Hi, you signed up for a trial class last week but couldn't make it. Shall we set up a new day?
- Customer0:06· TR
Yes, I missed it because of work. Can we do the weekend?
- Fonify0:10· TR
Saturday at 10:00 AM group class is open, shall I add you?
- Customer0:14· TR
Sure, thank you.
What happened behind the scenes
- Prospects who missed a trial class were called automatically
- A new trial class appointment was created
- Prospect status was updated in the CRM
Result
44%Re-invite attendance
+62Invite calls per month
19%Additional membership conversion
Questions about this scenario
Which prospects does it select for a re-invitation?
Fonify automatically flags every prospect who signed up for a free trial class but didn't show, offers a suitable new day and time, and adds them to the relevant group class.
How does it log the new trial class booking in your gym management system?
Fonify reads the class schedule in your membership and gym management system, finds an open spot, and instantly writes the new trial class booking it creates back into that same system.
If a prospect says they're no longer interested, how does Fonify remove them from the list?
Fonify doesn't keep calling once a prospect says they're not interested anymore. It logs that in the CRM, removes them from the invite list, and lets the sales team know.
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