RestaurantInbound call
Does it handle every booking call on a busy night?
When 30 people call at once at 7 PM on a Friday to book a table, a restaurant with a single line sends most of them straight to a busy signal. Fonify's AI employee answers every simultaneous reservation call individually, books the table, and passes special notes like allergies to the kitchen. No call ever hits a busy signal, 63 extra reservations get added every week, and occupancy rises by 21%.
Is this your question: Does it handle every booking call on a busy night?
Friday 7 PM, 30 booking calls come in at once.
30 / 30active calls · 0 busy
Inbound call0:00
live
- Customer0:02· TR
Bu akşam 4 kişilik yeriniz var mı?
- Fonify0:06· TR
20.30 için 4 kişilik masamız var. Sizin adınıza ayırayım mı?
- Customer0:10· TR
Evet, bir de fıstık alerjim var.
- Fonify0:14· TR
Not aldım, mutfağı bilgilendirdim. Masanız 20.30'da hazır olacak.
What happened behind the scenes
- 30 calls answered at once, none hit a busy signal
- The booking was logged and the allergy note sent to the kitchen
- A confirmation SMS was sent
Result
0Calls hitting a busy signal
+63Bookings per week
21%Occupancy increase
Questions about this scenario
During simultaneous calls, can Fonify still note details like allergies or a special table request?
Yes, on every call Fonify notes special requests like allergies, a window seat, or a high chair alongside the party size, and passes those details to the kitchen or the service team.
When 30 calls come in at the same time, how does it track table availability without double-booking?
Fonify connects to your restaurant reservation system and checks the current table status live on every call, even when several calls come in at once, so it never books the same table twice and writes each reservation to the system immediately.
If someone calls about a private event for 50 people, does Fonify approve that booking on its own?
No, when a request goes beyond standard table capacity or is otherwise unusual, Fonify doesn't approve it alone. It notes the details and passes them to the restaurant manager.
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