Question 1

During simultaneous calls, can Fonify still note details like allergies or a special table request?

Accepted Answer

Yes, on every call Fonify notes special requests like allergies, a window seat, or a high chair alongside the party size, and passes those details to the kitchen or the service team.

Question 2

When 30 calls come in at the same time, how does it track table availability without double-booking?

Accepted Answer

Fonify connects to your restaurant reservation system and checks the current table status live on every call, even when several calls come in at once, so it never books the same table twice and writes each reservation to the system immediately.

Question 3

If someone calls about a private event for 50 people, does Fonify approve that booking on its own?

Accepted Answer

No, when a request goes beyond standard table capacity or is otherwise unusual, Fonify doesn't approve it alone. It notes the details and passes them to the restaurant manager.

Does it handle every booking call on a busy night?

Friday 7 PM, 30 booking calls come in at once.

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