RestaurantOutbound call
Does it call to confirm reservations itself?
A table held for the evening without a confirmation call can end up with a no-show, so the restaurant loses revenue on a table that looks booked but sits empty. Fonify's AI employee calls to confirm every reservation for the evening, updates the booking if a customer wants a different time, and informs the kitchen and the service team. It makes 90 confirmation calls a week, confirms 93% of reservations, and cuts the no-show rate by 35%.
Is this your question: Does it call to confirm reservations itself?
Fonify calls to confirm the evening's reservations.
Outbound call0:00
live
- Fonify0:02· TR
Merhaba, bu akşam 20.30 için 4 kişilik rezervasyonunuzu teyit ediyorum. Geliyor musunuz?
- Customer0:06· TR
Evet ama 21.00 olabilir mi?
- Fonify0:10· TR
Tabii, 21.00'e aldım. İyi akşamlar.
- Customer0:14· TR
Teşekkürler.
What happened behind the scenes
- All evening reservations were called to confirm
- The time was updated and the kitchen notified
- The no-show rate dropped
Result
35%Reduced no-shows
+90Confirmation calls per week
93%Confirmation rate
Questions about this scenario
If a customer wants to change the time or party size during confirmation, can Fonify update it on its own?
Yes, if a customer wants to change the time or party size during confirmation, Fonify updates the reservation on the spot and passes the new details to the kitchen and service team.
How does Fonify decide who to call that evening?
Fonify automatically pulls that evening's reservation list from your restaurant reservation system, calls through it in order, and writes the confirmation result back to the same system.
If a complaint or a cancellation request comes up during the confirmation call, how does Fonify route it to a person?
Fonify takes a cancellation request and updates the system, but if a complaint comes up it notes it without dragging out the conversation. It can hand the call to the restaurant manager, who calls the customer back.
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