Does it call to follow up on a quote itself?
Customers who got a quote after a site visit and never got back to you quietly move on to another contractor if nobody follows up. Fonify's AI employee calls every customer who hasn't responded itself, asks what's holding them back, changes the material option and prepares an updated quote if needed, and logs it on the job tracking board. It brings the quote-to-job conversion rate to 36%, makes 54 quote follow-up calls a week, and gets 22% of revised quotes accepted.
Fonify calls customers who received a quote after a site visit but never replied.
- Fonify0:02· TR
Hi, have you had a chance to review the kitchen renovation quote we gave you last week?
- Customer0:06· TR
Yes I looked at it, honestly it seemed a bit high.
- Fonify0:10· TR
I understand, I can put together a more affordable quote by changing the material option. I can send it today if you'd like.
- Customer0:14· TR
Sure, I'll wait for it.
- Quote recipients who never replied were called automatically
- An updated quote was prepared automatically
- Quote status was logged to the sales dashboard
Questions about this scenario
How does it figure out why a customer hasn't responded to a quote?
At what point does the updated quote get written into your technical service job tracking system?
If a customer pushes hard to negotiate on price, how does the call resolve?
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