Does it greet everyone at once during a peak breakdown hour?
During a mass outage like a storm-triggered leak, phones ring at the same time and a traditional switchboard sends most callers to a busy signal. Fonify's AI employee answers every incoming repair call at once, takes the address, matches the nearest technician, and logs the work order into the service system instantly. Not a single call gets a busy signal, technician dispatch stays under 3 minutes, and 93% of repairs get resolved the same day.
After a storm, 60 emergency repair calls come in at the same time.
- Customer0:02· TR
There's a water leak, the kitchen is flooded, can you send someone urgently?
- Fonify0:06· TR
I'm noting that right away. Can I get your address?
- Customer0:10· TR
Bahçelievler, Kaya Street No 5.
- Fonify0:14· TR
Recorded, I've dispatched the nearest technician, estimated arrival 45 minutes. I'm sending you the details by SMS.
- 60 calls were opened at once, none hit a busy signal
- The nearest technician was matched to the address automatically
- The emergency work order was logged instantly into the service system
Questions about this scenario
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