Does it greet everyone at once during a peak breakdown hour?
During a mass outage like a storm-triggered leak, phones ring at the same time and a traditional switchboard sends most callers to a busy signal. Fonify's AI employee answers every incoming repair call at once, takes the address, matches the nearest technician, and logs the work order into the service system instantly. Not a single call gets a busy signal, technician dispatch stays under 3 minutes, and 93% of repairs get resolved the same day.
After a storm, 60 emergency repair calls come in at the same time.
- Customer0:02· TR
There's a water leak, the kitchen is flooded, can you send someone urgently?
- Fonify0:06· TR
I'm noting that right away. Can I get your address?
- Customer0:10· TR
Bahçelievler, Kaya Street No 5.
- Fonify0:14· TR
Recorded, I've dispatched the nearest technician, estimated arrival 45 minutes. I'm sending you the details by SMS.
- 60 calls were opened at once, none hit a busy signal
- The nearest technician was matched to the address automatically
- The emergency work order was logged instantly into the service system
Questions about this scenario
Can it correctly capture the address and issue details on an emergency repair call?
How does the work order it opens reach your service system?
If a life-threatening issue is reported, how does Fonify route the call?
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