InsuranceOutbound call
Does it call to renew the policy itself?
Policyholders whose coverage is about to expire often forget to renew unless someone calls first, so they either lapse or switch to a competitor. Fonify's AI employee calls policyholders whose coverage is expiring itself, offers renewal at the same coverage terms, sends the approved amount by SMS, and logs the policy in the system. It converts 78% of renewal calls, makes over 210 renewal calls a month, and lifts early renewals by 31%.
Is this your question: Does it call to renew the policy itself?
Fonify calls policyholders whose policy is about to expire.
Outbound call0:00
live
- Fonify0:02· TR
Hi, your comprehensive car insurance expires next week. Shall we renew it with the same coverage?
- Customer0:06· TR
Has the price changed?
- Fonify0:10· TR
There's a small update, I'm sending the amount by SMS. If you approve, I can renew it right away.
- Customer0:14· TR
Okay, I approve.
What happened behind the scenes
- Policyholders with expiring policies were called automatically
- The renewal quote was calculated from the policy system
- A confirmation SMS and the new policy document were sent
Result
78%Renewal rate
+210Renewal calls per month
31%Increase in early renewals
Questions about this scenario
What information does it share with the customer during a renewal call?
Fonify clearly explains the current coverage, the renewal amount, and any price change during the call, and if the customer approves, it renews the policy on the spot.
How does it calculate the renewal amount from your insurance policy system?
Fonify connects to your policy management system, reads the current coverage and pricing table from it, sends the calculated renewal amount by SMS, and logs the approved policy back into that same system.
If a customer wants to change their coverage or get a different quote, who does the call go to?
Fonify doesn't decide on coverage changes itself. It notes the request and transfers the call to your policy consultant so the customer gets a tailored quote.
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