Does it take sensitive claim details securely?
Policyholders calling after a traffic accident are usually rattled and anxious, and every delay in reporting the claim delays the adjuster assignment too. Fonify's AI employee first asks whether anyone is injured, takes the policy number and accident location, and opens the claim file in the insurance system instantly. It answers 95% of claim calls, opens a file in under 2 minutes, and lets no claim report go missed.
After a traffic accident, a policyholder calls to report a claim.
- Customer0:02· TR
I just had a minor traffic accident, I want to report a claim.
- Fonify0:06· TR
I'm sorry to hear that, is anyone hurt? Let's clarify that first.
- Customer0:10· TR
No, only the car is damaged.
- Fonify0:14· TR
Understood. Let me get your policy number and the accident location, I'm opening your file right away.
- Customer0:18· TR
My policy number is 884521, the accident happened in Kadıköy.
- Fonify0:22· TR
I've opened your file, an adjuster will reach you within the day. You can also photograph and send the accident report.
- The call was recorded in compliance with data protection law, policy details were verified
- The claim file was opened automatically in the insurance system
- The adjuster assignment was scheduled for the same day
Questions about this scenario
What information does it collect when a claim is reported?
Where does it verify the policy number?
If an injury or a complex accident is reported, how does Fonify proceed?
Your AI employee starts work this week
A 30-minute discovery call — we draft a cost plan tailored to your business.