FinanceOutbound call
Can it really handle sensitive conversations?
Calling customers about overdue balances takes time and requires the right tone. The Fonify AI employee calls customers itself for late payments, reminds them of the balance politely and clearly, offers payment options, and records the outcome in your system.
Is this your question: Can it really handle sensitive conversations?
An overdue balance. Fonify makes the call itself.
Outbound call0:00
live
- Fonify0:02· TR
İyi günler, ABC Finans adına arıyorum. Vadesi geçen 3.450₺ bakiyenizle ilgili bilgi vermek istedim.
- Customer0:06· TR
Şu an tamamını ödeyemem, biraz zamana ihtiyacım var.
- Fonify0:10· TR
Anlıyorum. Dilerseniz bakiyeyi 3 taksite bölelim, ilk taksit gelecek hafta olsun. Uygun mudur?
- Customer0:14· TR
Olur, böyle daha rahat olur.
- Fonify0:18· TR
Harika, ödeme planınızı oluşturdum ve SMS ile gönderiyorum. İyi günler dilerim.
What happened behind the scenes
- The call was recorded in a KVKK-compliant way, the payment promise logged to the CRM
- An installment plan was created and a reminder SMS scheduled
- The customer was tagged 'payment intent: hot'
Result
321Companies called
₺208,088Total collected
30.8%Collection rate
Questions about this scenario
Can it handle sensitive collection calls with the right tone?
Fonify speaks in a measured, respectful tone; it reminds the customer of the balance without pressure, relays payment-plan options, and hands the call to an agent when needed.
How many customers can it call, and how quickly?
Fonify can call hundreds of customers on your collection list within the same day, recording each call's outcome and any payment promise in your system.
Can it read the overdue list from our own accounting system?
Yes. Fonify integrates with your accounting or ERP system, pulls the overdue customer list automatically every morning, and builds its own call queue. Payment promises are written back to your system the same day.
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