FinanceInbound call
Does it answer inbound financial questions securely?
Customers checking their loan application status usually get long hold music instead of an answer. The Fonify AI employee picks up the call instantly, checks the application status in the core banking system, walks through term and installment options, and opens the contract for e-signature if approved.
Is this your question: Does it answer inbound financial questions securely?
A customer calls to check the status of their loan application.
Inbound call0:00
live
- Customer0:02· TR
Kredi başvurumun durumu ne oldu?
- Fonify0:06· TR
Başvurunuz ön onay aldı. 36 aya kadar vade seçeneğiniz mevcut. Detayları paylaşayım mı?
- Customer0:10· TR
Evet, aylık taksit ne kadar olur?
- Fonify0:14· TR
Vadeye göre hesapladım, SMS ile gönderiyorum. Onaylarsanız sözleşmeyi e-imzaya açabilirim.
What happened behind the scenes
- Identity verified; the call was recorded in a KVKK-compliant way
- Application status was queried from the core banking system
- Interest level was tagged as 'hot'
Result
93%Calls answered
< 2 SAverage response
41%Pre-approval conversion
Questions about this scenario
What loan application questions can it answer?
Fonify explains the application status, the approved term options, and the monthly installment amount, and opens the contract for e-signature if the customer agrees. For complex exceptions it routes the call to a loan specialist.
Does it read the application status from our own banking system?
Yes. Fonify connects to your core banking or loan management system, checks the application status in real time, and relays the current information directly to the customer. No separate data entry is needed.
How does it secure identity verification and sensitive information?
Fonify verifies identity details before the conversation starts, and the entire call is recorded in compliance with data protection law. If the customer raises a complex request or insists, it transfers the call directly to a specialist.
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