FinanceInbound call
Does it answer inbound financial questions securely?
Customers checking their loan application status usually get long hold music instead of an answer. The Fonify AI employee picks up the call instantly, checks the application status in the core banking system, walks through term and installment options, and opens the contract for e-signature if approved.
Is this your question: Does it answer inbound financial questions securely?
A customer calls to check the status of their loan application.
Inbound call0:00
live
- Customer0:02· TR
Kredi başvurumun durumu ne oldu?
- Fonify0:06· TR
Başvurunuz ön onay aldı. 36 aya kadar vade seçeneğiniz mevcut. Detayları paylaşayım mı?
- Customer0:10· TR
Evet, aylık taksit ne kadar olur?
- Fonify0:14· TR
Vadeye göre hesapladım, SMS ile gönderiyorum. Onaylarsanız sözleşmeyi e-imzaya açabilirim.
What happened behind the scenes
- Identity verified; the call was recorded in a KVKK-compliant way
- Application status was queried from the core banking system
- Interest level was tagged as 'hot'
Result
93%Calls answered
< 2 SAverage response
41%Pre-approval conversion
Questions about this scenario
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