HotelInbound call
Can it speak a foreign guest's own language?
When the front desk closes for the night, reservation calls usually go unanswered until morning and the guest books elsewhere. The Fonify AI employee answers every call through the night in the caller's own language, checks room availability, logs the reservation in the hotel system, and sends confirmation instantly.
Is this your question: Can it speak a foreign guest's own language?
Reception is closed at night. First a call from the UK, then from Germany.
Inbound call0:00
live
- Customer0:02· EN
Hi, do you have a sea view room this weekend?
- Fonify0:06· EN
Yes, two sea view rooms are available. Shall I hold one for you?
- Customer0:10· EN
Yes please, under the name Walker.
- Fonify0:14· EN
Done, Mr. Walker. I've sent the confirmation to your email.
- Right after, same agent, in GermanCustomer0:18· DE
Guten Abend, haben Sie ein Zimmer frei?
- Fonify0:22· DE
Guten Abend! Ja, für welches Datum?
What happened behind the scenes
- The same agent speaks 11 languages and switches mid-call
- The reservation landed in the hotel system (PMS) automatically
- Confirmation email and reminder were sent instantly
Result
0Reservations missed at night
11Languages supported on the fly
96%Guest satisfaction
Questions about this scenario
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