Does it call the patient to follow up after a quote itself?
Patient prospects who received a health tourism quote and never get a follow-up stay undecided and usually book with another clinic. Fonify's AI employee calls every prospect who received a quote itself, answers their hesitations, pins down the travel and procedure dates, and logs the appointment in the coordination calendar. It brings the quote-to-booking conversion rate to 42%, makes 24 follow-up calls a month, and leaves not a single quote without a follow-up.
Fonify calls health tourism patients who received a quote to follow up.
- Fonify0:02· TR
Hi, have you had a chance to review the hair transplant package quote we sent last week?
- Customer0:06· TR
Yes, I reviewed it, I'd like to firm up the dates.
- Fonify0:10· TR
I can offer two dates next month, including flights and hotel. Which one works for you?
- Customer0:14· TR
The second date works, let's go with that.
- All quoted patients were called automatically for follow-up
- The travel and procedure dates were logged to the coordination calendar
- Patient status was updated in the CRM and passed to the coordinator
Questions about this scenario
How does it give the patient a concrete answer to their hesitations on a follow-up call?
How does the outcome of a follow-up call get written back into your patient follow-up and CRM system?
If a patient tries to negotiate on price or raises concerns about the clinic, how does Fonify respond?
Related scenarios and solutions
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