Does it handle the first conversation with a foreign patient in their own language?
A prospective patient calling from abroad who can't get an answer because of the time difference or a language barrier simply completes the process with another clinic. Fonify's AI employee switches to the patient's language instantly, explains the treatment package and price, checks available dates, and emails the quote. It handles 31 international patient calls a month, offers service in more than 50 languages, and lets zero inquiries slip through because of the time difference.
A patient from the UK calls for initial information about a hair transplant.
- Customer0:02· EN
Hi, I'm interested in a hair transplant, can you tell me about the process and price?
- Fonify0:06· EN
Of course. We offer a full package including consultation, the procedure, hotel, and airport transfer. Shall I send you a detailed quote by email?
- Customer0:10· EN
Yes please, and how long do I need to stay?
- Fonify0:14· EN
Typically 3 to 4 days. I can check available dates for next month if you'd like.
- Customer0:18· EN
Yes, please check for early next month.
- Fonify0:22· EN
I've sent the quote and available dates to your email. Our patient coordinator will follow up within the day.
- The same agent switches automatically to the patient's language
- The package quote and date options were emailed
- The prospective patient was passed to the coordinator as a hot lead
Questions about this scenario
Can it give an overseas patient the package and price details during the call?
Where does it pull the current package price and open dates from when preparing a quote?
If a patient asks a medical question or wants to share their health history, who does the call go to?
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