TelecomOutbound call
Does it call about renewals and offers itself?
If a subscriber whose contract ends this month isn't called in time, they can switch to a competitor without ever hearing about the renewal offer. Fonify's AI employee calls every subscriber nearing contract end, pitches a better campaign at the same price, and processes the switch in the system the moment they agree. It makes over 1,500 renewal calls a month, gets a 64% campaign acceptance rate, and lifts the renewal rate by 21%.
Is this your question: Does it call about renewals and offers itself?
Fonify calls subscribers whose contract is about to end.
Outbound call0:00
live
- Fonify0:02· TR
Merhaba, paketiniz bu ay sonunda yenilenecek. Daha avantajlı bir kampanyamız var, anlatabilir miyim?
- Customer0:06· TR
Olur, dinleyeyim.
- Fonify0:10· TR
Aynı ücrete iki kat internet. Geçişi yapayım mı?
- Customer0:14· TR
Evet, yapalım.
What happened behind the scenes
- Subscribers with ending contracts were auto-called
- The new plan was set up in the system
- The renewal rate increased
Result
21%Renewal uplift
+1,500Renewal calls per month
64%Offer acceptance rate
Questions about this scenario
How does Fonify decide which campaign to offer each subscriber?
Fonify picks the campaign it offers based on the subscriber's usage history and current package. It doesn't pitch the same deal to everyone, it selects the best option based on that subscriber's own data.
When campaign terms and prices change, where does Fonify learn about it?
Fonify stays connected to your telecom CRM and campaign system, pulling current campaign terms and prices from it in real time, so you don't need a separate update whenever a campaign changes.
If a subscriber says they want to cancel their line, who takes over the rest of the call?
When a subscriber raises a cancellation request, Fonify doesn't run the rest of the call itself. It passes the request to the retention team and hands the call over to a staff member.
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