TelecomInbound call
Does it handle billing and line changes from the system?
A subscriber whose bill came in higher than expected keeps calling customer service if they can't find out why, and their patience runs out after every long wait on hold. Fonify's AI employee pulls up the billing detail from the account system instantly, explains the overage, and switches the subscriber to a better plan on request. It answers 89% of subscriber calls, resolves 73% on the first call, and responds in under 2 seconds on average.
Is this your question: Does it handle billing and line changes from the system?
A subscriber asks why their bill is high this month.
Inbound call0:00
live
- Customer0:02· TR
Bu ay faturam neden yüksek geldi?
- Fonify0:06· TR
Hesabınıza baktım: bu ay 4 GB paket aşımı görünüyor. İsterseniz sizi daha uygun bir tarifeye geçirebilirim.
- Customer0:10· TR
Olur, geçirelim.
- Fonify0:14· TR
Tarifenizi güncelledim, gelecek döneme yansıyacak. Onay SMS'i gönderdim.
What happened behind the scenes
- Bill details were queried from the subscriber system instantly
- The plan change was applied in the system
- The transaction was noted on the account
Result
89%Subscriber calls answered
73%Resolved on first call
< 2 SAverage response
Questions about this scenario
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