E-commerceInbound call
How many people can it talk to at once?
On Black Friday the phones ring hundreds of times at once, and every caller left on hold is a lost cart. The Fonify AI employee answers every incoming call at the same time, resolving order status, shipping, and exchange questions in seconds without putting a single customer on hold.
Is this your question: How many people can it talk to at once?
Black Friday, 8 PM. The phone is ringing from 200 people at once.
200 / 200active calls · 0 on hold
Inbound call0:00
live
- Customer0:02· TR
Dün sipariş verdim, kargom nerede?
- Fonify0:06· TR
5043 numaralı siparişiniz yarın 14.00-18.00 arası teslimde. Takip linkini SMS ile gönderdim.
- Customer0:10· TR
Bir de bedenini değiştirmek istiyorum.
- Fonify0:14· TR
Tabii, M beden stokta. Değişim talebinizi oluşturdum, kargo değişimi sizinle planlayacak.
What happened behind the scenes
- 200 calls answered at once, average response under 2 seconds
- The same morning, the same agent called 320 customers with cart reminders (outbound)
- Order status and the exchange request were logged to the store panel automatically
Result
< 2 MINCustomer pickup time
246Customers served per week
94%Customer satisfaction rate
Questions about this scenario
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