E-commerceOutbound call
Does it call cart-abandoning customers itself?
Most items left in a cart are never revisited, and reminder emails usually go unread. The Fonify AI employee calls customers who abandon their cart the same day, reminds them of the product and any shipping perk, clears up hesitation, and completes the order over the phone if they want. The result lands in your panel instantly.
Is this your question: Does it call cart-abandoning customers itself?
Morning campaign. Fonify calls customers who abandoned their cart yesterday.
Outbound call0:00
live
- Fonify0:02· TR
Merhaba, dün sepetinizde bıraktığınız ürün son 2 adette kaldı. Tamamlamak ister misiniz?
- Customer0:06· TR
Kararsızdım, kargo ne kadar?
- Fonify0:10· TR
500 TL üzeri kargo ücretsiz, sepetiniz buna uygun. İsterseniz siparişi şimdi tamamlayayım.
- Customer0:14· TR
Olur, tamamlayalım.
What happened behind the scenes
- 320 customers were auto-called; interested ones completed the order instantly
- The order was created and shipping was started
- The conversion was logged to the campaign dashboard
Result
1,200Daily outbound calls
18%Cart recovery uplift
22%In-call conversion
Questions about this scenario
Does it automatically call every customer who abandons a cart?
Yes, customers who leave without completing checkout enter the call list automatically after the delay you set. Fonify reminds them of the product, price, and any shipping perk, and closes out uninterested ones politely.
Can it read cart data from our own e-commerce system?
Yes. Fonify integrates with your e-commerce platform, detects abandoned carts automatically, and builds the call list itself. Completed orders are written back to your system the same moment.
What happens if a customer brings up a return or complaint?
When Fonify notices a return or complaint request, it does not push to continue the sales conversation; it logs the request and passes it to your customer service team. The customer can also be connected to a representative mid-call if they want.
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