Call centerOutbound call
Does it run satisfaction surveys by phone itself?
Satisfaction surveys sent by email after a support ticket closes usually get deleted unread, leaving the team with no real read on what the customer thought. The Fonify AI employee calls the customer for every resolved ticket, runs a short satisfaction survey, logs the score and comment to the CRM instantly, and flags low scores to the team lead. Nearly 900 survey calls a week push the response rate up to 72%.
Is this your question: Does it run satisfaction surveys by phone itself?
After tickets are resolved, Fonify calls customers to survey them.
Outbound call0:00
live
- Fonify0:02· TR
Merhaba, dünkü destek talebinizle ilgili kısa bir geri bildirim alabilir miyim? 1-5 puanınız nedir?
- Customer0:06· TR
5, çok hızlı çözüldü.
- Fonify0:10· TR
Teşekkürler! Eklemek istediğiniz bir şey var mı?
- Customer0:14· TR
Yok, teşekkürler.
What happened behind the scenes
- Survey calls were made for every resolved ticket
- Score and comment were logged to the CRM
- Low scores were flagged to the team lead
Result
+900Survey calls per week
72%Survey response rate
4.6/5Average score
Questions about this scenario
Your AI employee starts work this week
A 30-minute discovery call — we draft a cost plan tailored to your business.