Does it understand appointment preferences through natural conversation?
How long a hair color appointment takes depends on whether it's highlights or a full dye job, and when the line is busy the customer hangs up before that gets asked. Fonify's AI employee asks what treatment is needed, works out the duration, finds an available stylist and time slot, books it into the system, and sends a confirmation text. It answers 89% of booking calls, adds 56 new appointments a week, and greets callers in under a minute on average.
A customer asks about booking an appointment for a hair color change.
- Customer0:02· TR
Hi, I want to get my hair done in light brown, when do you have an opening?
- Fonify0:06· TR
Hi there! Are you thinking highlights or a full color, so I can plan the timing accordingly?
- Customer0:10· TR
Full color, I think.
- Fonify0:14· TR
That takes about 2.5 hours then. Would tomorrow at 1:00 PM or Saturday at 10:00 AM work?
- Customer0:18· TR
Saturday at 10:00 AM.
- Fonify0:22· TR
Booked, I've set your appointment for Saturday at 10:00 AM. See you then.
- A suitable stylist and time slot were found automatically based on service duration
- Service details were logged into the booking system
- A confirmation and reminder SMS was sent
Questions about this scenario
How does it estimate treatment time accurately?
Where does it check stylist and time slot availability?
If a customer raises a special request or complaint, how does Fonify handle it?
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