Does it handle confidential, sensitive matters securely?
A prospective client shares a private, sensitive case detail on the very first call, and if the phone goes unanswered the firm loses that client before it starts. The Fonify AI employee answers every inquiry in a KVKK-compliant way, classifies the case type, sends a summary to the lawyer, and books a pre-consultation. 100% of first inquiries get answered, adding 27 qualified consultations a month.
A prospective client calls to explain their case.
- Customer0:02· TR
Bir iş davası açmak istiyorum, görüşme alabilir miyim?
- Fonify0:06· TR
Tabii, sizi avukatımızla görüştürelim. Kısaca not alayım: işten çıkış tarihiniz ve nedeni neydi?
- Customer0:10· TR
Geçen ay, haksız fesih olduğunu düşünüyorum.
- Fonify0:14· TR
Not aldım. Perşembe 14.00'te ön görüşme ayarladım, belgelerinizi yanınızda getirmeniz yeterli.
- KVKK-compliant call; client data stored encrypted
- The case type was classified and a summary note sent to the lawyer
- An initial consultation was booked
Questions about this scenario
Which case types can it schedule a pre-consultation for?
How does the new inquiry get logged in our own system?
How is a client's sensitive, personal information protected while they share it?
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