Frequently Asked Questions

Yes. You can connect your existing number to Fonify via SIP or call forwarding. Your number stays the same, and your customers keep calling it as before.

We use natural voice models tuned to your industry and brand tone. The conversation flows smoothly: it stops when interrupted and continues by listening to the caller.

It speaks more than 50 languages, led by Turkish and English. It can switch to the customer's preferred language within the same conversation.

From the discovery call to going live, the typical timeline is 5 to 7 business days. We handle the setup for you; scenarios, voice, and routing rules are decided together.

Conversations travel over encrypted channels and are stored on KVKK and GDPR compliant infrastructure. Your records are never used to train third-party models.

It can book appointments in Google Calendar, Outlook, and Calendly, and write call notes into CRMs such as HubSpot, Pipedrive, and Salesforce. For systems outside this list, we review integration options together.

When a topic falls outside the AI's scope, the call is transferred to the person you designate or passed to your team as a callback request, so the conversation reaches you instead of getting lost.

We work with packages. In the discovery call we decide together which package fits your call volume and the role your AI employee will take on.

It answers incoming calls, handles frequently asked questions, books appointments and logs requests, and passes conversation notes to your systems. We define its scope together.

During peak hours the AI employee can handle multiple conversations at once. If your volume grows permanently, we update your package together.