Delivery and Return Terms

Fonify provides digital software and subscription-based services. As our services are delivered primarily in digital form, delivery is deemed to occur at the time of provision. Delivery and return terms are applied in accordance with the principles set out below.

Subscription and software services are delivered immediately upon payment confirmation by activating your account or sending access details by email. For customized integration or setup services, delivery time is communicated separately based on project scope.

Subscription plans may be cancelled before the next billing period. Cancelled subscriptions remain active until the end of the current period. For one-off services such as setup and integration, a refund may be made if cancellation occurs before the service has started. No refund is made for orders cancelled after access has been granted or the service has been performed.

For dissatisfaction arising from technical issues, support is provided to resolve the problem. If a solution cannot be provided, a partial refund may be considered depending on the nature of the service. For mistaken payments, refund requests are reviewed if our support team is contacted within 7 days. Refund terms for promotional and discounted services may vary according to campaign terms.

Send your refund or cancellation request by email to [email protected] . Your request will be evaluated within 5-10 business days according to your payment method and contract terms. Approved refunds are credited to you within 7-14 business days via the original payment method.

Custom development, customization, and consulting services are excluded from refunds. Data recovery, reporting, and third-party integration services are excluded from refunds. Refunds cannot be made where not permitted by applicable law.

Email: [email protected] | Address: DefSoft Bilişim Teknolojileri A.Ş., Ankara, Turkey