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Fonify
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Fonify for healthcare

Let your patients book without ever hearing a hold tone.

For clinics, polyclinics, and private practices, the AI employee picks up on weekends, evenings, and during breaks.

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Let your patients book without ever hearing a hold tone.
Why Fonify

Why healthcare teams pick Fonify.

Zero missed calls

When reception is busy, on break, or it's the weekend, the AI employee picks up and books the appointment.

No calendar clashes

It sees the doctor's calendar in real time, only offers open slots, and never creates conflicts.

Automatic notes on the patient record

Call summary and complaint notes drop automatically into your HBYS or CRM. The secretary doesn't have to type anything.

KVKK-compliant infrastructure

Conversations are encrypted, patient data never goes to a third-party model, and your retention policy is preserved.

Patient greeting in 50+ languages

For clinics in tourist areas, natural German, Russian, Arabic, and more.

Urgency triage

Listens for symptoms, escalates to the on-call doctor when needed, or routes to 112.

Scenarios

What the AI employee does on clinic calls.

A patient wants a weekend check-up appointment.

Fonify opens the calendar, proposes an available time, and sends a confirmation SMS and calendar invite. Smart reminders cut patient no-show rates by up to 40%.

A caller asks when their lab results will be ready.

The AI employee shares the lab turnaround time and queues the patient for a callback when results are in.

A caller describes urgent symptoms.

Summarises the symptoms, transfers to the on-call doctor immediately, and flags the call record as priority.

An existing patient wants to reschedule.

Finds the patient record, frees the old slot, proposes a new time, and writes the change to HBYS.

A patient on chronic disease treatment requests prescription refill.

The AI employee retrieves medication information from patient records, verifies pharmacy stock status, and schedules doctor approval appointments when needed.

Multiple incoming calls arrive simultaneously during peak hours and need routing.

The AI employee answers multiple calls simultaneously, identifies patient symptoms through natural conversation, automatically routes urgent cases to on-call doctors and routine cases to appropriate departments.

From theory to the field

One call, start to finish

We don't tell, we show: exactly what happens in one call in this sector.

Healthcare
Is this your question: Can it talk naturally with an anxious patient?

10:30 PM, the clinic is closed. An anxious patient calls.

Inbound call0:00
live
  1. Customer0:02· TR

    Bugün dolgu yaptırdım, akşam çok ağrımaya başladı. Ne yapmalıyım?

  2. Fonify0:06· TR

    Geçmiş olsun, anlıyorum. Bu gece için ağrı kesici alabilirsiniz; yarın ilk randevuya sizi alalım. Sabah 09.30 uygun mu?

  3. Customer0:10· TR

    Uygun, çok teşekkür ederim.

  4. Fonify0:14· TR

    Rica ederim, 09.30'a yazdım. Geçmiş olsun, yarın görüşmek üzere.

What happened behind the scenes
  • Urgency was assessed; an emergency would be routed to the on-call doctor
  • The appointment landed on the clinic calendar; a confirmation SMS was sent
  • The call was recorded in a KVKK-compliant way
Result
92%Weekend calls answered
+38Extra appointments per month
0Missed urgent calls
See all sector scenarios
Industry sample call

How the AI employee speaks in this industry

  • Clinic
    1:09
Integrations

Talks directly to your clinic stack.

The AI employee doesn't replace the systems your clinic already uses. It sits on top of them and writes calls to the right place automatically.

  • Two-way appointment sync with Google Calendar and Outlook.
  • Patient record and complaint notes written to HBYS, CRM, or an Excel list.
  • WhatsApp confirmation and reminder messages.
  • Call routing over your existing switchboard or SIP trunk.
Industry integrations

Works out of the box with the systems you already use.

  • MEDISOFT
  • Praxis
  • WhatsApp Business
  • Google Calendar
Industry FAQ

Top questions from this industry

Is patient data secure?
Conversations are encrypted, data is stored in Türkiye, infrastructure is KVKK-compliant, and patient files are never sent to third-party models.
Does it pass urgent calls to a human?
Symptoms are triaged, urgent flags route the call to the on-call doctor, and 112 redirection is offered when needed.
Does it integrate with our existing HIMS?
Integrates with common HIMS systems like MEDISOFT, Praxis, and Hekimnet. Custom systems connect via open API.
Can the doctor's calendar double-book?
Real-time slot checking against Google Calendar, Outlook, or your HIMS calendar. Only free slots are offered and double bookings are prevented.
Real scenarios

Healthcare real call scenarios

See how inbound and outbound calls are handled with Fonify, straight from the call itself.

Related industries

How Fonify works in adjacent industries.

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